Teller Supervisor (Full Time) - Early
Company: Prosperity Bank
Location: Early
Posted on: April 1, 2026
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Job Description:
External Applicants: Please apply through Prosperity Bank's
Career Center at https://www.prosperitybankusa.com/Careers .
Applying through any other source may prevent Prosperity from
receiving your application. Internal Applicants: If you are a
current associate of Prosperity Bank, please apply through the
internal Talent - Career Center in ADP. Prosperity Bank is an Equal
Opportunity Employer. POSITION PURPOSE Responsible for implementing
existing policies, procedures, and systems involving cashiering
operations and customer service functions. Coordinates, directs,
and assigns work. Responsible for smooth flow of Teller lines,
adequate window coverage, and general training. Oversees provision
of a full range of services (including phone and mail) to customers
and prospective customers. Ensures that customers are promptly and
professionally served. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes
responsibility for ensuring and performing efficient, effective,
and professional Teller operations. Ensures that all Teller
functions are correctly performed and are in accordance with
established polices and standards. Ensures that all security
procedures are followed. Coordinates Teller operations by assisting
in assigning work and distributing workflow. Answers Teller’s
questions, solves problems, and assists with complex transactions
and sensitive customer relations problems. Explains policies and
procedures to customers. Makes judgments for Tellers (within limits
of authority) pertaining to cashing and/or accepting checks or
drafts. Investigates Teller out-of-balance conditions and
institutes corrective procedures. Assists in finding balancing
errors. Ensures that each Teller balances at the end of each day
and that all monies are secured in accordance with established
procedures. Performs Teller paying and receiving functions as
required. Receives deposits and loan payments. Prepares proper
receipts. Maintains an inventory of cashier's checks, money orders,
receipts, travelers checks, and other negotiable items for use in
the Teller area Experienced in Windows and Excel spreadsheet
applications. Monitors needs of New Accounts and provides back up
as necessary Assumes responsibility for ensuring and effectively
performing customer service functions. Ensures that customer
service functions are performed in accordance with established
policies and standards. Resolves customers’ requests, problems, and
questions promptly or refers appropriately. Presents and explains
Bank services and products to customers and assists in meeting
their financial needs. Answers questions and solves problems for
customers by listening to problems, collecting data, securing
answers, and reporting results to the inquiring party. Receives and
directs customers and telephone calls. Responds to inquiries and
questions if possible or directs them as necessary. Records and
relays messages. Performs file maintenance and account changes as
needed. Keeps customers informed of Bank services and policies,
including types of available accounts, interest and dividend rates,
payroll deduction options, and other related services. Maintains
and projects the Bank's professional reputation. Maintains privacy
of customer account information. Actively cross sells Bank products
and services. Effectively supervises area personnel, ensuring
optimal performance. Provides leadership to personnel through
effective objective setting, delegation, and communication. Ensures
that personnel are well trained, effective, and optimally used.
Provides instruction regarding policy, procedure, and service and
product offerings. Assists new employees. Provides personnel with
sales training according to Prosperity’s sales philosophy Monitors
tellers to insure compliance with policy, procedures and sales
culture Tracks individual employee progress and assists with
performance appraisals as required. Provides support and
suggestions for employee improvement. Assists and supports
personnel as needed. Assume the management role in the absence of
the lobby manager. Assumes responsibility for establishing and
maintaining effective communication and coordination with branch
and area personnel and with management. Coordinates Teller duties
and responsibilities with related functions within and outside of
the branch. Keeps management informed of area activities and of any
significant problems. Provides suggestions for improved service.
Completes required reports and related documents promptly and
accurately. Attends meetings as required. Assumes responsibility
for related duties as required or assigned. Ensures that work areas
and equipment are clean and well maintained. Performs procedures
for opening and closing of operations, including vault, alarm, and
door duties. Replaces Tellers as needed. Performs related clerical
functions as required. PERFORMANCE MEASUREMENTS 1. Teller functions
are efficiently, accurately, and effectively performed in
accordance with established policies and standards. 2. Security
procedures are understood and adhered to by all Tellers. 3. Monies
are balanced and any discrepancies promptly resolved. 4. Tellers
are appropriately directed, assisted, and supported. 5. Good
business relations exist with customers. Customers' problems or
questions are courteously and promptly resolved. 6.Good working
relationships and coordination exist with area personnel and with
management. Management is appropriately informed of area
activities. 7. Required reports and records are accurate, complete,
and timely. 8. The Bank’s professional reputation is maintained and
conveyed. 9.Transaction levels, balancing, errors, etc. are in line
with Bank standards. QUALIFICATIONS Education/Certification: High
school graduate or equivalent. Required Knowledge: A thorough
knowledge of Teller operations and procedures. Good understanding
of Bank operations Understanding of Bank philosophy. Knowledge of
basic accounting. REQUIREMENTS: Minimum of 2.5 years successful
Teller experience Same requirements as a Teller III Facilitates GS3
(Gold Star Sales and Service) program for Tellers on team, if
applicable to Banking Center Completes Teller Performance Score
Cards, if applicable to Banking Center Completes Teller Assessments
Assists with operational audits Any other items deemed necessary by
Banking Center Manager or Banking Center Area Manager REQUIRED
KNOWLEDGE PROFICIENCIES: All aspects of the Teller line General New
Account knowledge and Online Banking Ability to help customers with
Teller and Personal Banker duties. Assist the Banking Center
Manager with ongoing development and coaching of the Teller Team
Assists other tellers with Operations and Procedures to maintain a
high level of proficiency with all work on the Teller line.
Maintains all retention and logs to the standard of the bank.
ENHANCED KNOWLEDGE: All aspects of Personal Banker position with
intention of becoming a Personal Banker All aspects of the branch
with the intention of becoming a Banking Center Manager Continued
training to maintain an up-to-date knowledge of banking procedures
and compliance. Skills/Abilities: Excellent communication and
leadership skills. Supervisory and training abilities. Uses good
judgement for sound decisions. Professional appearance, dress, and
attitude. Solid math skills. Ability to operate related computer
software, and business equipment including 10- key, money counters,
and telephone. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS
POSITION Talking: Especially where one must frequently convey
detailed or important instructions or ideas accurately, loudly, or
quickly. Average Hearing: Able to hear average or normal
conversations and receive ordinary information. Repetitive Motion:
Movements frequently and regularly required using the wrists,
hands, and/or fingers. Finger Dexterity: Using primarily just the
fingers to make small movements such as typing, picking u p small
objects, or pinching fingers together. Average Visual Abilities:
Average, ordinary, visual acuity necessary to prepare or inspect
documents or products, or operate machinery. Physical Strength:
Sedentary work; sitting most of the time. Exerts up to 10 lbs. of
force occasionally. (Almost all office jobs.) WORKING CONDITIONS
None: No hazardous or significantly unpleasant conditions (such as
in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS
POSITION Reasoning Ability: Ability to deal with a variety of
variables under only limited standardization. Able to interpret
various instructions. Mathematics Ability: Ability to perform basic
math skills, use decimals to compute ratios and precents, and to
draw and interpret graphs. Language Ability: Ability to use passive
vocabulary of 5,000-6,000 words; read at a slow rate; and define
unfamiliar words in dictionaries for meaning, spelling, and
pronunciation. Ability to write complex sentences, using proper
punctuation, and using adjectives and adverbs. Ability to
communicate in complex sentences, using normal word order with
present and past tenses and good vocabulary. Hours: Monday - Friday
Monday - Friday 7:30 AM - 4:30 PM. 40 hours per week
Keywords: Prosperity Bank, Abilene , Teller Supervisor (Full Time) - Early, Customer Service & Call Center , Early, Texas
