Front of House Manager
Company: Hilton Garden Inn Abilene, TX
Location: Abilene
Posted on: August 3, 2022
|
|
Job Description:
Job DescriptionKana Hotel Group's mission is to be one of the
most admired and service quality driven hotel companies in the
industry. We will accomplish our goal by creating an atmosphere of
friendly employee behavior and delivering the highest quality
service and value to our guests. From our Team Members to our
General Managers and Regional Support team, we seek people who have
a passion for the hospitality business and want to grow with us.
Most of our existing leadership team members have been promoted
from within the company. As a member of our team, you will be
expected to contribute your talents and energies to improve the
environment and quality of the company, as well as the company's
services. In return you will be given opportunities to grow and
advance in your career. Primary Responsibilities • Manage and
monitor activities of all employees in the Front Office department
making sure the team adheres the standards of excellence • Schedule
guest service team members according to labor standards and
forecasted occupancy.• Conduct employee training and development;
assist in performance reviews and disciplinary action • Conduct
applicant screening and initial interviews of guest services
applicants• Maintain a professional and high-quality
service-oriented environment at all times• Act as manager on duty
for the hotel, dealing with complaints, problem-solving,
disturbances, special requests and any other issues that may arise.
• Develop short term and long term financial and operational plans
for the guest service department which relate to the overall
objectives of the hotel. Participate in the preparation of the
annual hotel budget. • Achieve budgeted revenues and expenses and
maximizes profitability related to the guest services department. •
Check accommodations, making sure any special requests are carried
out • Manage the reservation function to maintain highest possible
room occupancy and average daily rate through suggestive selling by
employees. • Greet guests upon arrival and ensure escort to
accommodations if appropriate. • Work closely with the Housekeeping
Department to improve guest services and foster cross-departmental
communication. • Maintain procedures for credit control and
handling of financial transactions, security of monies, guest
security and emergency procedures. • Coordinate daily activities
with the hotel management team on a daily basis. • Hold monthly
department meetings keeping staff informed of all activities in the
hotel• Other duties as assigned Education/Experience• Associates
Degree in Hospitality preferred • 1-3 years' experience in
hospitality required • Supervisory experience preferred • Customer
service experience required • Experience handling cash and credit
card procedures • Attention to detail • Knowledge of the hotel
layout, all amenities offered, and all procedures & organization.•
Knowledge of local geographic area knowledge, area businesses &
services, major highway/street information, and community events &
attractions. Requirements• Past leadership experience• Ability to
stand or walk for long periods of time• Must be available for shift
work Our company provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.
Keywords: Hilton Garden Inn Abilene, TX, Abilene , Front of House Manager, Executive , Abilene, Texas
Click
here to apply!
|