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Customer Service Representative I - PT - Zoo Guest Services

Company: City of Abilene
Location: Abilene
Posted on: September 16, 2020

Job Description:

DescriptionOPEN UNTIL FILLED PAY RATE DOE + QUnder general supervision, to perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provides administrative support to the Guest Service Managers and Assistant Managers. Also, appropriately directs Zoo visitor traffic.SUPERVISION EXERCISEDThis position does not exercise supervisory duties.Examples of DutiesGreets and directs visitors to the Abilene Zoo as well as answer general questions.Provides administrative support for the Guest Service Managers and Assistant Managers.Assists with general customer services functions including answering guest inquiries, giving directions, providing information of zoo functions and activities.Process incoming and outgoing calls; process register payments, process reservation and visitation paperwork, equipment operation, and food preparation.Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.Assist with guest surveys and other reports.May assist with other Guest Services operations.OTHER JOB RELATED DUTIESPerform other job related duties and responsibilities as assigned.Typical QualificationsKnowledge of:Administrative and office management principles, procedures and practices.Basic math skills including: addition, subtraction, multiplication, division, and percentages.General customer service.The safe operation of equipment/vehicles.Skill to:Operate a computer and other office equipment.Manage time effectively.Provide excellent customer service and communicate clearly.Efficiently and accurately manage cash handling functions.Interact with zoo guests in a professional and courteous way.Ability to:Work in outdoor conditions and in extreme heat and cold.Maintain confidentiality of client information.Work independently.Demonstrate a positive attitude and initiative.Organize and plan work activities to meet deadlines.Use resourcefulness and tact when dealing with upset customers.Accommodate changing work priorities.Communicate concisely both orally and in writing to both public and staff.Follow and enforce the Abilene Zoo rules, policies and procedures.Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.Experience and Training Guidelines:Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:Experience:This is an entry level position, but preference may be given to individuals with previous customer service experience.Education/Training:A high school diploma, GED, or in the process of obtaining either is required.License or Certificate:No licenses or certificates are required.Special Requirements:Essential duties require the following physical skills and work environment:Requires staff member to be a minimum of 16 years of age.With or without accommodation, ability to lift up to 50 pounds.Must be able to work a flexible work schedule that may include nights, holidays, and weekends.Must be able to work in outdoor conditions and in extreme heat and cold.Train Operation requires staff member to be a minimum 18 years of age with valid Texas driver's license.Food Handlers Permit will be required if preparing food.Supplemental InformationCity of Abilene Core ValuesRespect* Demonstrating through our actions that we hold ourselves and our citizens in high enough regard to do what we say we will do, in the timeframe we commit to.* Recognizing that everyone has dignity and deserves helpful, courteous, and prompt attention.* Consistently doing what is necessary, expected, and required, and when able to do so, exceeding expectations.Integrity* Possessing an unwavering commitment to doing the right things right.* Consistently adhering to high professional and ethical standards.* Keeping commitments to our citizens, co-workers, and others.Service Above Self* Being open and approachable to council members, citizens, and our fellow employees at all times.* Treating our customers like we would like to be treated.* Fostering a servant's heart in ourselves and each other by conscientiously doing what is best for the community in all cases.* Passionately committed to serving others.* Helping to make our citizens' lives better.* Finding ways to say yes.Excellence in All We Do* Delivering on promises made, taking personal responsibility for achieving community-minded goals.* Leading by example, recognizing the importance of working together to meet everyone's needs, treating everyone with courtesy, dignity, and respect.* Sharing resources and information freely.* Communicating regularly and honestly with council members, citizens, and employees.* Having a can-do attitude.

Keywords: City of Abilene, Abilene , Customer Service Representative I - PT - Zoo Guest Services, Hospitality & Tourism , Abilene, Texas

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