TSS ServiceNow Developer Advisor
Company: General Dynamics Information Technology
Posted on: June 25, 2022
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** MBI Full 5C (T3)
**Job Family:** Software Development
We are GDIT. The people supporting and securing some of the most
complex government, defense, and intelligence projects across the
country. We ensure today is safe and tomorrow is smarter. Our work
has meaning and impact on the world around us, but also on us, and
GDIT Technology Shared Services (TSS) is your place! You make it
your own by bringing your ideas and unique perspective to our
culture. By owning your opportunity at GDIT, you are helping us
ensure today is safe and tomorrow is smarter.
GDIT Technology Shared Services (TSS) is looking for a **ServiceNow
Developer Advisor** who will be responsible for the development and
administration of solutions within GDIT ServiceNow
The developer will work with members of the CIO-Technology Shared
Services Applications Team, customers, and external vendors to
design, implement, test, document, and deploy enhancements, fixes,
and configuration changes needed to support the enterprise. Daily
activities will include developing solutions within ServiceNow,
assisting with the integration of other apps/tools with ServiceNow,
system administration, report development and testing of the
product and its sub-modules.
+ Support the development and configuration of ServiceNow in a
variety of areas including, but not limited to Service Portal,
Change, Problem, Incident, Service Catalog, Knowledge,
Release/SDLC, Configuration Management (CMDB), Discovery, Project,
Reporting, and SLAs.
+ Identify, create, and execute test cases for ServiceNow and other
software platforms including the creation of ServiceNow Automated
Test Framework functionality.
+ Collaborate with team members to define, analyze, understand and
document business and technical requirements.
+ Design and develop / configure workflows, forms, scripts and
underlying logic using SCRUM / Agile methodologies.
+ Participate in and support ServiceNow version upgrades.
+ Offer technical solutions to address requirements, evaluate
alternate solutions, and perform analysis to determine technical
courses of action.
+ Lead (and organize) projects driving the design, creation,
testing, and delivery of technical functionality.
+ Create technical architecture, design and user guide
+ Support business growth and proposal teams by writing proposal
sections, providing guidance, and contributing to the creation of
cost and effort estimates.
+ Grow junior talent through mentoring, partnership, and technical
+ Author, review, and lead the creation of white papers and
+ Work with end users, stakeholders, and management to define and
create reports, dashboards, and data analysis products.
+ Maintain current ServiceNow/industry certifications, while
obtaining additional certifications.
+ Lead, author, and contribute to IT related, technical processes
reviews, postmortems, and continual process improvement.
+ Create estimations on effort required to produce ServiceNow
+ Other duties as assigned.
+ Travel may be required.
+ Bachelor's degree in Computer Science or IT related degree (or
equivalent years of experience).
+ 8+ years of relevant IT experience.
+ 5+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps
solutions (any or all) in an enterprise environment.
+ 5+ years of ServiceNow development/implementation/administrative
experience including experience working with web technologies
+ Must hold ServiceNow Certified System Administrator credential,
or obtain within 30 days of start.
+ Excellent understanding of the Agile software testing process and
lifecycle, from smoke test, to integration to production
+ Understanding of IT service management and common service level
+ Can identify, understand, document, and create functionality
aligning with customer value streams.
+ Can produce level of estimates and basic deployment plans for
+ Strong organization and time management skills while working in a
rapid software development environment.
**WHAT GDIT CAN OFFER YOU:**
+ Full-flex work week
+ 401K with company match
+ Internal mobility team dedicated to helping you own your
+ Collaborative teams of highly motivated critical thinkers and
+ Ability to make a real impact on the world around you
COVID-19 Vaccination: GDIT does not have a vaccination mandate
applicable to all employees. To protect the health and safety of
its employees and to comply with customer requirements, however,
GDIT may require employees in certain positions to be fully
vaccinated against COVID-19. Vaccination requirements will depend
on the status of the federal contractor mandate and customer site
We are GDIT. The people supporting some of the most complex
government, defense, and intelligence projects across the country.
We deliver. Bringing the expertise needed to understand and advance
critical missions. We transform. Shifting the ways clients invest
in, integrate, and innovate technology solutions. We ensure today
is safe and tomorrow is smarter. We are there. On the ground,
beside our clients, in the lab, and everywhere in between. Offering
the technology transformations, strategy, and mission services
needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics Information Technology, Abilene , TSS ServiceNow Developer Advisor, IT / Software / Systems , Abilene, Texas
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