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Work from Home- Customer Service Representative - Dallas

Company: iQor
Location: Winters
Posted on: June 10, 2021

Job Description:

Work from Home- Customer Service Representative - Dallas

LocationTexas, Texas Job typeFull time We are seeking Customer Service Representatives to assist our clients customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

A world of opportunity is waiting...

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Benefits

Medical, Dental, Vision (Eligible after 30 days) Tuition Reimbursement Paid Time Off (Earn immediately and use after 90 days) Referral Incentive Program Premium discount offerings (movie tickets, amusement parks, gyms, etc.) Performance Bonus Responsibilities

Answer inbound calls and greet customers with energy and enthusiasm Collaborate as part of a team to accomplish individual and team results Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
Meets department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues Demonstrated expertise in knowledge of policies and procedures related to client policies Utilizing software, databases, scripts, and tools appropriately. Requirements

Be local to Dallas, TX You have the flexibility to work any shift, including nights and especially weekends Minimum High school diploma, GED At least 6 months of customer service experience in a transaction based environment (call center, food service, hospitality, or retail) preferred, demonstrating ability to be empathetic and compassionate Attendance is key to success and necessary to meet objectives Clear a criminal background check and drug screen Work from Home Requirements

Environment: Quiet, secure, and distraction free for the duration of working hours.
Landline Phone: Not Required Internet: Wireless not permitted.
Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload Connection: Direct connection from modem to PC required Computer Specs: Laptop or Desktop (Apple [Mac] or Chromebook is not permitted) OS: Windows 10 CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or better RAM: 4 GB + Hard Drive: 20 GB or more of available space Ports on PC: Minimum of 1 USB and Ethernet Port Were excited youve considered to Be More with iQor. Well help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.

About iQor US

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world"s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

About iQor

Keywords: iQor, Abilene , Work from Home- Customer Service Representative - Dallas, Other , Winters, Texas

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