Work from Home- Customer Service Representative - Dallas
LocationTexas, Texas Job typeFull time We are seeking Customer
Service Representatives to assist our clients customers via inbound
calls in a fast-paced environment. Our representatives provide
excellent service to existing customers with a one call resolve
mindset. We accomplish this by handling customer questions and
concerns with speed and professionalism. Experienced or entry-level
candidates should be willing to learn on the job, have excellent
communication skills, and be highly reliable.
A world of opportunity is waiting...
Lets get started!
Medical, Dental, Vision (Eligible after 30 days) Tuition
Reimbursement Paid Time Off (Earn immediately and use after 90
days) Referral Incentive Program Premium discount offerings (movie
tickets, amusement parks, gyms, etc.) Performance Bonus
Answer inbound calls and greet customers with energy and
enthusiasm Collaborate as part of a team to accomplish individual
and team results Understanding and striving to meet or exceed call
center metrics while providing excellent and consistent customer
Meets department productivity and quality standards.
Strive for first call resolution and take true ownership of
customer needs and issues Demonstrated expertise in knowledge of
policies and procedures related to client policies Utilizing
software, databases, scripts, and tools appropriately.
Be local to Dallas, TX You have the flexibility to work any
shift, including nights and especially weekends Minimum High school
diploma, GED At least 6 months of customer service experience in a
transaction based environment (call center, food service,
hospitality, or retail) preferred, demonstrating ability to be
empathetic and compassionate Attendance is key to success and
necessary to meet objectives Clear a criminal background check and
drug screen Work from Home Requirements
Environment: Quiet, secure, and distraction free for the
duration of working hours.
Landline Phone: Not Required Internet: Wireless not permitted.
Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload Connection:
Direct connection from modem to PC required Computer Specs: Laptop
or Desktop (Apple [Mac] or Chromebook is not permitted) OS: Windows
10 CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2
class or better RAM: 4 GB + Hard Drive: 20 GB or more of available
space Ports on PC: Minimum of 1 USB and Ethernet Port Were excited
youve considered to Be More with iQor. Well help you reach, stretch
and realize your potential. Grow More with your own customized
career path. Learn More with award-winning training. Earn More with
industry-leading compensation. And Care More in a culture that
treats you like family and gives back to your community.
About iQor US
iQor is a managed services provider of customer engagement and
technology-enabled BPO solutions. With 35,000 employees in 9
countries, we partner with many of the world"s best-known brands to
deliver aftermarket product and customer support solutions that
span the consumer value chain, from customer care and receivables
management to product diagnostics and repair services.Our
award-winning technology, logistics, and analytics platforms enable
us to measure, monitor, and analyze brand interactions, improve
business processes, and find operational efficiencies that lead to
superior outcomes for our partners across the customer and product