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Assistant Manager - Hourly

Company: Buffalo Wild Wings
Location: Abilene
Posted on: June 12, 2021

Job Description:

POSITION SUMMARY: Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

KEY RESPONSIBILITIES:

Train, coach, and develop crew members and team leaders

Delegate tasks to team and provide follow-up

Hold team accountable for their performance; provide coaching and counseling as needed

Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions

Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures

Contribute to the hiring of crew members

Ensure team provides fast, friendly, and accurate service

Contribute to crew members and team leaders performance reviews

Effectively handle customer issues; continuously improve mystery shopper scores

Measure customer satisfaction and execute plan to improve both satisfaction and loyalty

Ensure product quality, restaurant cleanliness, maintenance and security standards are met

Assist with increasing comparable sales and deliver budgeted sales each period

Control cost of goods, variances and inventories within the restaurant

Staff and schedule appropriately to control labor costs

Ensure proper cash handling and deposit procedures are followed

Ensure appropriate inventory and ordering systems are in place QUALIFICATIONS/SKILLS:

Excellent communication skills to connect effectively with customers and co-workers

Possess a positive attitude and ethics which support our values and culture

Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant

Ability to understand financial reports

Strong time-management skills; ability to multi-task, prioritize, and organize

Ability to stand/walk for approximately 8-10 hours per day

Available approximately 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed

Excellent leadership and organizational skills with attention to detail

Proven track record of exceptional customer service

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Keywords: Buffalo Wild Wings, Abilene , Assistant Manager - Hourly, Other , Abilene, Texas

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