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Customer Service Representative I - TE HUMAN RESOURCES

Company: City of Abilene
Location: Abilene
Posted on: June 12, 2021

Job Description:



This is atemporary full-time position working Monday through Friday from 8 a.m. until 5 p.m. and includes a 1 hour lunch break. The position is expected to last at least until August 31, 2020, maybe longer.

Under general supervision, to perform a wide range of customer service and administrative duties and support functions in Human Resources. Provides administrative support to the Director and appropriately directs City Hall lobby traffic.


This position does not exercise supervisory duties.

Examples of Duties

Greets and directs visitors to City Hall as well as answer general questions.

Provides administrative support for the Director of Human Resources.

Assists with general human resource functions including recruitment, application screening, new hire processing, reference checks, and pre-employment testing functions.

Process incoming and outgoing mail; process payment requests and purchase requisitions, travel reimbursements as well as update the budget tracking spreadsheet.

Support employees with TMRS, direct deposits, contact information, and name changes.

Assist with entering information into Human Resource Information System platforms including NEOGOV, Kronos, and Lawson.

Assist with salary surveys and other reports.


Perform other job related duties and responsibilities as assigned.

Typical Qualifications

Knowledge of:

Administrative and office management principles, procedures and practices.

General customer service.

Skill to:

Operate a computer and other office equipment.

Provide excellent customer service.

Ability to:

Maintain confidentiality of client information.

Work independently.

Demonstrate a positive attitude and initiative.

Organize and plan work activities to meet deadlines.

Use resourcefulness and tact when dealing with upset customers.

Accommodate changing work priorities.

Communicate concisely both orally and in writing.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.

Experience and Training Guidelines:

Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:


Two (2) years of customer service and office administration experience is required.


A high school diploma or a GED is required.

College level courses or administrative training is preferred.

License or Certificate:

No licenses or certifications are required.

Special Requirements:

Essential duties require the following physical skills and work environment:

With or without accommodation, ability to lift up to 50 pounds.

Supplemental Information

City of Abilene Core Values


  • Demonstrating through our actions that we hold ourselves and our citizens in high enough regard to do what we say we will do, in the timeframe we commit to.
  • Recognizing that everyone has dignity and deserves helpful, courteous, and prompt attention.
  • Consistently doing what is necessary, expected, and required, and when able to do so, exceeding expectations.


  • Possessing an unwavering commitment to doing the right things right.
  • Consistently adhering to high professional and ethical standards.
  • Keeping commitments to our citizens, co-workers, and others.

Service Above Self

  • Being open and approachable to council members, citizens, and our fellow employees at all times.
  • Treating our customers like we would like to be treated.
  • Fostering a servant's heart in ourselves and each other by conscientiously doing what is best for the community in all cases.
  • Passionately committed to serving others.
  • Helping to make our citizens' lives better.
  • Finding ways to say yes.

Excellence in All We Do

  • Delivering on promises made, taking personal responsibility for achieving community-minded goals.
  • Leading by example, recognizing the importance of working together to meet everyone's needs, treating everyone with courtesy, dignity, and respect.
  • Sharing resources and information freely.
  • Communicating regularly and honestly with council members, citizens, and employees.
  • Having a can-do attitude.

Keywords: City of Abilene, Abilene , Customer Service Representative I - TE HUMAN RESOURCES, Other , Abilene, Texas

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