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BCFS HHS - Community Services Division Program Director
BCFS HHS - Our House
Reports to: Regional Director - Community Services Division
Status: Full-Time, Exempt
Pay Grade: 15AS - Sr Program Director I
Education: Required - 4-year bachelor degree from an accredited
program/university, preferably in one of the following areas:
Social Work, Psychology, Criminal Justice, Sociology, Counseling or
Human Services. Preferred - Graduate degree from accredited
program/ institution in above listed field.
Experience: With undergraduate degree 2 years' experience in
developing and implementing a program or business including
experience in the administration, financial management and
supervision of employees. 3 years' experience in working with
children and adolescents in a large organization. Preferred - 3
plus years in senior management, multi-tasking high priority
projects, development, oversight and management.
Supervises: Our House Case Manager, Resident Advisor and Interns
Summary: The Program Director is responsible for using sound
professional judgment and best practices to supervise staff to
ensure quality service are provided to clients and the programs are
in compliance with all policies, procedures and contract
To successfully perform this job, the employee may be expected
to perform the following, with or without reasonable accommodations
in accordance with the Americans with Disabilities Act of 1990:
Develop and implement program components and resources that
result in the growth and enhancement of the Our House program and
Monitor the Our House program, staff and residents for
compliance with Our House policies and procedures.
Coordinate the admissions and discharge process for each Our
House resident with the Regional Director.
Meet all deadlines required by Regional Director and Our House
Policies and Procedures.
Responsible for oversight of the budgets for all programs. This
includes reviewing monthly general ledgers, billing spreadsheets,
day to day tracking of expenses, and reviewing all financial
reports for compliance.
Monitors and approves program spending based on approved
Reviews and approves monthly spending reports for direct
reports. Collects and submits original receipts, expense reports,
sign in sheets, and other required documentations for budget and
billing in a timely manner.
Lead the assigned team by providing consultation and staff
meetings on a regular basis to review and to evaluate each youth in
the program and to ensure staff needs are being met in order to
perform their job responsibilities.
Provide direct case management services to youth in the absence
of a Case Manager; this includes assisting them with the transition
into adulthood, connecting youth with resources, helping youth
learn and prepare for their work environment and monitor and
supervise their performance during employment.
The Program Director will carry a caseload, if necessary, when
case managers are out of office and not available to provide
services, when cases are needing more attention, and when caseloads
need to be adjusted to maintain quality of services.
Responsible for ensuring contract compliance by monitoring case
management services to see that all contract deliverables are met
and by seeing that best practice is utilized to provide quality
services to youth.
Completes ongoing training, weekly consultation, and completion
of monthly case file audits, review of case documentation, report
writing, and shadowing of case managers.
Acts as liaison with program contract managers to initiate phone
calls, to participate in monthly meetings, to provide required
reporting as required by the contract.
Monitors and maintains an internal procedure manual for the
programs that includes written processes, contract specific
requirements, and agency policy and procedures.
Guides, leads, develops and mentors all direct reporting staff
and interns to promote optimal performance through regular
communication and evaluations.
Responsible for implementation of events, match donations, and
meeting monthly Match requirements. Documents and submits monthly
Ensure there is face-to-face contact with Our House residents a
minimum of 3 times a week to build a positive and trusting
relationship with each resident.
Ensure there is documentation to be accountable for each
resident's well-being and independence.
Meet all guidelines and standards that are applicable to this
Coordinate with and provide guidance for resident services
involving family members, other caseworkers, probation officers,
therapists, medical providers, attorneys, advocates, mentors, TWC
workers, judges and psychiatrists.
Assist residents with issues related to transitioning into and
out of Our House.
Respond promptly to crises.
Ensure there is documentation and monthly progress summaries for
Participate in on-call rotation, and is available after hours as
Assist residents transitioning out of Our House and provide
resources for housing, food, medical care and employment, as
Schedule and participate in meetings and team decisions and
Participate in workshops, seminars, education programs and
activities that promote professional growth and development.
Compile, prepare, submit and maintain accurate records, files,
forms, statistics and additional information in accordance with Our
House policies and procedures.
Monthly, quarterly and annual contract deliverables are met.
Youth are seen as required by the contract agreement.
Client files will be maintained according to all BCFS HHS and
Program outcomes are tracked and achieved
Monthly and Quarterly reports are submitted to the Regional
Training partnerships are developed between local businesses and
local training providers (e.g. community-based organizations or
local community colleges) to train client to be productive
employees of the partnering businesses.
All documentation is entered in a timely manner and per contract
requirements, and all documentation captures the services provided
to the client.
Work evenings, weekends and holidays as needed or requested by
Implement BCFS HHS safety protocols
Maintain confidentiality in all areas of the service population
and program operations.
Maintain BCFS HHS professional and ethical standards of conduct
including demonstrating respect for agency staff, the service
population, and community members and complying with required dress
code at all times.
Credentials, Skills and Abilities:
Maintain current licenses and certificates required for the
position including but not limited to:
- First Aid o CPR o Emergency Behavior Intervention
Pass a pre-employment drug screen and random drug screens and
maintain emotional control and professional composure at all times.
Provide proof or work eligibility status upon request. Pass a
pre-employment and biennial criminal background and motor vehicle
check (fingerprints needed if applicant has lived out of state
within the past 5 years) Demonstrate the ability to: Respond
sensitively and competently to the service population's cultural
Communicate effectively in writing and verbally. Work in a fast
paced environment. Maintain computer literacy required to meet the
responsibilities of the position. Work effectively and without
intensive supervision both independently and as a member of a
multidisciplinary team. Travel as needed. Manage time effectively
Nothing in this job description restricts management's right to
assign or reassign duties and
responsibilities to this job at any time.
Print Employee Name
- Signature conforms employee presented with and understands
position descriptions and agrees that he or she can perform
essential functions of the job with or without reasonable
accommodation in accordance with the Americans with Disabilities
Act of 1990.
English (United States)
If you like to work with people that believe they can make a
difference in the world, this is the company for you!
It is the policy of BCFS System of Companies and its affiliated
organizations to provide equal employment opportunity and treat all
employees equally regardless of age, race, creed/religion, color,
national origin, immigration status or citizenship status, sexual
orientation, military or veteran status, sex/gender, gender
identity, gender expression, disability, genetic information or
genetic predisposition or carrier status, marital status,
partnership status, victim of domestic violence, sexual or other
reproductive health decisions, or other characteristics protected
by applicable law.
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