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Client Success Manager

Location: Abilene
Posted on: June 12, 2021

Job Description:

We are looking for a Client Success Manager who will be responsible for onboarding and daily account management for our upper-tier digital marketing clients. The ideal candidate will be a motivated self-starter, have excellent communication and attention to details as well as valuable creative skills.Responsibilities:Onboard clients who have signed up for DIGicare services, including (but not limited to) creating client files, entering billing information, and facilitating a discovery callBuild relationships with upper-tier social media clients to effectively manage their social media accounts on a day-to-day basisWith the support of the Marketing team, provide content strategy, brand consistency and graphic design suggestionsFacilitate communication between clients, FD sales managers, Client Administration Managers, and the Marketing department to accomplish the established marketing and lead generation goals of the clientProvide analysis of social media data to clients at regularly scheduled intervals and upon request. This includes onboarding and renewal presentations.Plan and schedule content through various platforms including OnBase, Facebook and HootsuiteMaintain client file - including contact information, content and client notes - to ensure the correct integration of all FD technologyQualifications:Excellent communication and customer service skillsStrong time management and organizational skillsDetail-orientedSelf-motivatedTeam orientedAbility to use PC computer, Microsoft Office Suite, Facebook (and other social media platforms), Hootsuite, Zoom, and a variety of other browser-based tools.Funeral Directors Life offers an award-winning workplace that is truly one-of-a-kind. The company has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine "Best Small & Medium Workplaces" List, the "Best Workplaces in Finance & Insurance" List, the "Best Workplaces for Millennials" List, and the "Best Workplaces in Texas" List. The company is also a winner of the top 100 "Best Companies to Work for in Texas," published by Texas Monthly.Based in Abilene, TX, Funeral Directors Life offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."So, what makes Funeral Directors Life such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul. An Equal Opportunity Employer."

Keywords: FUNERAL DIRECTORS LIFE, Abilene , Client Success Manager, Other , Abilene, Texas

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