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Customer Service Representative

Company: Personnel Services
Location: Brownwood
Posted on: June 12, 2021

Job Description:

Job Description ESSENTIAL JOB FUNCTIONS Answer incoming telephone inquiries in a professional, accurate and comprehensive manner Respond to basic questions from insureds and agents Prepare correspondence and other policy documents as needed Process new business using workflow and QL. Transactions must be completed accurately and within established time standards Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met Efficiently utilizes resources to provide accurate and timely information and guidance to customers Effectively operates systems and applications including computer desktop, Microsoft Outlook, phone systems and the internet Maintain regular and punctual attendance Perform other duties as requested by management JOB REQUIREMENTS High School degree or equivalent training or experience in a business-related field, or a minimum of 6 months related work experience is required Prior customer service experience preferred Ability to review, record and organize written data from a variety of sources Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required Ability to handle confidential and proprietary information is critical Must be able to type a minimum of 25 WPM Successful completion of Proficiency Assessments Proficiency with computers is mandatory Knowledge of Microsoft Outlook and keyboard shortcuts is desired Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levels Company Description Anyone can find you a job. But not everyone can find you real opportunities to grow your career in a work environment where you will thrive. At Personnel Services, our staffing coordinators/recruiters do more than find you a job. We partner with you to help you achieve your goals.

Whether youre looking to test out work environments through temporary and temporary-to-hire job opportunities, or youre looking for permanent placement, we work closely with you to find job opportunities that match your skills, experience, and interests.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity or EEO Employer

Keywords: Personnel Services, Abilene , Customer Service Representative, Other , Brownwood, Texas

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