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Systems Support Specialist II

Company: Texas State Job Bank
Location: Abilene
Posted on: August 4, 2022

Job Description:

Job/Position DescriptionUnder the supervision of the Regional Director, or designee, the Program AutomationCoordinator (PAC) performs highly complex (senior-level) computer systems support work. ThePAC may supervise the work of others, and works under limited supervision, with considerablelatitude for the use of initiative and independent judgment. The responsibilities of the PACincludes providing customer support for agency information systems and operating automatedoffice equipment in a stand-alone, network, or mainframe environment. The PAC ensures allregulatory services staff are able to access required computer network systems by completingappropriate paperwork and assisting with training, sign-on, passwords, software, access rightsor troubleshooting issues; assists staff identify and resolve automation problems; preparesmanagement reports to track regional data for quality assurance; trains or oversees training forregulatory services staff in all automation programs (ASPEN, CARES, ACTS, AEM, etc.);participates in automation scan calls, training or other applicable meetings to ensure allregulatory services computer systems are functioning properly; maintains cell phone registry,software licenses, PC refresh project, consolidated visit schedules, tracking logs and regionalinventory of fixed assets; may cross-train to regulatory programs to assist with workload asneeded; and performs other tasks and duties as assigned by the Regional Director.Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy;Advises users and analyzes user requirements concerning software and the efficient use ofinformation technology systems;Coordinates the update of personal computer and mainframe application programs;Develops procedures and training manuals and conducts presentations and briefings;Establishes and ensures that appropriate security controls over software are maintained;Maintains records of daily data communication transactions, problems, remedial actions taken,and installation activities;Prepares briefings, reports, and evaluations on systems efficiency and utilization;Provides assistance in the design, development, and maintenance of various systemapplications;Provides customer service and answers user inquiries regarding computer software, hardwareoperation, and the use and interface of systems and software applications;Reviews and makes suggestions regarding the procurement of information technologyequipment;Sets up equipment for employee use and performs or ensures proper installation of cables,operating systems, or appropriate software;Troubleshoots and resolves complex computer-related problems;May supervise the work of others;Maintains cell phone registry, software licenses, PC refresh project, consolidated visitschedules, tracking logs and regional inventory of fixed assets; andPerforms other assigned tasks and duties.Registrations, Licensure Requirements or CertificationsKnowledge Skills AbilitiesKnowledge of the practices, principles, and techniques of computeroperation, information systems, computer software and hardware, information security policiesand procedures, local and wide area networks, and the management of information systems.Skill in the use and support of personal computers, in the use of applicable programs andsystems, and in troubleshooting information systems. Ability to operate informationtechnology systems, to troubleshoot and repair equipment, to communic https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job\_profile.cfm?szOrderID=513092 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.

Keywords: Texas State Job Bank, Abilene , Systems Support Specialist II, Other , Abilene, Texas

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