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Telecommunicator I/II/III/IV/V

Company: City of Abilene
Location: Abilene
Posted on: September 23, 2022

Job Description:

GENERAL DESCRIPTION

Under general supervision, to perform a variety of duties involved in receiving and dispatching calls for service in the police and fire communications center.

SUPERVISION EXERCISED

This position exercises no supervision.

IMPORTANT AND ESSENTIAL DUTIES

Dispatch police, fire, and EMS units to emergencies within assigned districts.

Maintain radio log, recording and status control devices.

Receive and extract information of an emergency nature, including caller information, nature of emergency, location, and phone number.

Receive and process complaints, assistance, and information requests from the public by either referring the party to the appropriate division or department or supplying the information.

Answer telephone requests from the public for information concerning City policies, procedures, and activities.

Maintain logs of hydrants in and out of service and special blocked streets.

Input and retrieve a variety of public safety information using a computer terminal.

Perform entry, update, retrieval, and documentation from various files available via the NLETS/TLETS systems.

Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.

Assist with training and evaluating new communications personnel as assigned.

Operate various types of modern office equipment including computer terminal/printer, 24 hour communications recording system, and telecommunications device for the deaf (TDD).

OTHER JOB RELATED DUTIES

Work schedules may include periods of scheduled and unscheduled overtime to meet minimum staffing requirements.

Perform other job related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

English usage: spelling, vocabulary, grammar, and punctuation.

Basic mathematical principles.

Procedures, principles, and policies of police/fire and City organization.

Skill to:

Operate a variety of communications equipment including telephone, TDD, and two-way radio.

Operate office equipment including computer equipment.

Type at a speed of 40 words per minute.

Ability to:

Provide exceptional customer service to citizens.

Learn the geographic features and streets within the area served.

Understand and follow oral and written instructions.

Maintain confidentiality of information.

Perform accurate and organized computations and tabulations.

Give emergency medical procedures by way of telephone, including CPR, using Emergency Medical Dispatch procedures with computer software or flip-charts.

Deal with City employees and the public tactfully and courteously.

Work under pressure, exercise good judgment, and make sound decisions in emergency situations, including de-escalation of upset citizens.

Communicate clearly and concisely, both orally and in writing.

Work varying and extended hour shifts.

Monitor and utilize multiple computer programs and radio talk groups.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.

Experience and Training Guidelines

Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

Telecommunicator I

Experience:

This is an entry level position.

Experience in the operation of radio communication equipment and data entry is preferred.

Telecommunicator II

Experience:

An active license or appointment, one (1) year of service under Texas Commission on Law Enforcement (TCOLE), all required courses, and Basic Certification is required.

Telecommunicator III

Experience:

An active license or appointment, two (2) years of service under Texas Commission on Law Enforcement (TCOLE), all required courses, and Intermediate Certification is required.

Must be available for console and classroom training as needed for the division, and attend required courses associated with training.

Telecommunicator IV

Experience:

An active license or appointment, four (4) years of service under Texas Commission on Law Enforcement (TCOLE), all required courses.

Advanced Certification is required.

Must be available for console and classroom training as needed for the division, and attend required courses associated with training.

Telecommunicator V

Experience:

An active license or appointment, eight (8) years of service under Texas Commission on Law Enforcement (TCOLE), all required courses.

Master Certification is required.

Must be available for console and classroom training as needed for the division, and attend required courses associated with training.

Education/Training:

A high school diploma or GED certification is required.

License or Certificate:

A valid Texas Driver's License, or the ability to obtain one within ninety (90) days of employment, or a military waiver is required.

Special Requirements:

Essential duties require the following physical skills and include the following work environment:

Ability to work periods of scheduled and unscheduled overtime to meet minimum staffing requirements.

Ability to sit or stand for extended periods.

With or without accommodation, ability to lift up to 20 pounds.

Must be at least 18 years of age.

US citizenship is required.

No felony or Class A misdemeanor convictions.

No Class B misdemeanor convictions in the last ten (10) years.

No pending Class B misdemeanor or higher charges.

Other details

* Pay Type Hourly
* Min Hiring Rate $17.96
* Max Hiring Rate $26.01

Apply Now

* Police, 4565 S. 1st, Abilene, Texas, United States of America

Keywords: City of Abilene, Abilene , Telecommunicator I/II/III/IV/V, Other , Abilene, Texas

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