Customer Service Administrator 2

Company: Southeastern Freight Lines, Inc
Location: Abilene
Posted on: November 25, 2022

Job Description:

Responsibilities: Responsible for intermediate level clerical duties that assist in the operational function of the service centers. Performs a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.
What you'll do on a typical day

* Responds to calls or contacts customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), driver collects, tracing, problems, or rating information.
* Researches and answers requests for information from internal customers or other service centers.
* Calls and schedules delivery appointments
* Assists drivers with pick-up or delivery problems
* Calculates hours worked and Linehaul miles. Compiles driver hours of service and completes driver log summaries
* Assists with generating manifests and closing loads. Enters closed, dispatched, and arrived loads into the computer
* Provides clerical support to the service center Account Managers, Account Executives, or Senior Account Executives
* Makes follow-up calls to customers as requested. Maintains the sales appointment schedule and maintains a list of sales leads
* Keys pay data into the payroll system
* Assists the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
* Coordinates new hire orientation
* Assists with Service Center training efforts by scheduling classes or ordering supplies
Here are the key things you will need to have

* A High School Diploma or GED
* 6 months of related experience and/or previous office experience
* Must have strong customer relations skills to communicate effectively with internal and external customers
* Ability to manage multiple tasks with interruption
* Must have computer skills and be familiar with Microsoft Office applications
Here are some of the perks you'll get as a full time member of our team:

* Competitive pay
* Career progression
* Job stability (We've never had a lay off)
* Health, Dental & Vision Benefits
* Short Term & Long Term Disability
* Flex and Health Spending Accounts
* Company matching 401(k) retirement plan
* Wellness Program
* Paid time off, including 8 paid holidays
Location: 4149 East Stamford Street, Abilene, TX 79601

Location: 4149 East Stamford Street, Abilene, TX 79601

Job Type: Full-time%58047475%

Keywords: Southeastern Freight Lines, Inc, Abilene , Customer Service Administrator 2, Other , Abilene, Texas