Customer Service Representative II - Water Utility
Company: City of Abilene
Posted on: November 18, 2021
GENERAL DESCRIPTION Under direction of the Division Manager of
Water Utilities, to perform a variety of customer service duties
involved in assisting water utility customers in handling customer
inquiries and complaints. Work may involve customer service and
collections as well as processing orders, payments, mail, and
routine reports. Work is performed under general supervision, but
requires some independence consistent with established policies and
procedure. SUPERVISION EXERCISED This position exercises no
supervision. IMPORTANT AND ESSENTIAL DUTIES Customer Service
- Receives cash, check, credit card, and/or money order payments.
Issues receipts for a variety of transactions including payment of
utility bills, service fees, and deposits.
- Validates, balances, and reconciles receipts daily.
- Processes orders to reconnect water accounts in conjunction
with payment receipt.
- Retrieves and opens mail from post office box.
- Uses utility billing and other computer programs to research
problems concerning customer account balances and water
- Communicates with other divisions of the utility and/or
departments to obtain and process information.
- Maintains files and compiles receipt reports. Customer Service
- Assists water utility customers in arranging for water service
and transfer of accounts.
- Acts as customer's agent to resolve service problems, assist
with payment concerns, and answer questions regarding water bills
- Processes mail payments and prepare remote deposit. Post
payments made at off-site locations for utility bills and service
- Processes orders for water taps from builders and contractors.
OTHER JOB RELATED DUTIES Performs clerical work as needed including
typing correspondence, completing forms, filing, and contacting
customers. Perform other job related duties and responsibilities as
assigned. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: General
office practices and procedures. Basic bookkeeping processes The
procedures, practices, and techniques of customer service Skill to:
Operate a computer and other office equipment. Provide excellent
customer service. Ability to: Effectively and calmly interact with
a high volume of customers. Perform basic clerical functions such
as typing, filing, and data entry. Use a computer to process
payments, customer inquiries, and service orders. Promptly and
accurately receive payments, make change, and issue receipts.
Learn, understand and apply policies, procedures, and practices to
decisions. Use resourcefulness and tact when dealing with irate
customers. Perform mathematical computations and calculations with
accuracy. Communicate clearly and concisely both orally and in
writing. Establish and maintain cooperative working relationships
with those contacted in the course of work, both internally and
externally. Follow and embrace the City of Abilene Core Values -
Respect, Integrity, Service Above Self, and Excellence in All We
Do. Experience and Training Guidelines: Any combination equivalent
to experience and training to provide the required knowledge,
skills, and abilities may be qualifying. Knowledge, skills, and
abilities may be obtained through: Experience: Customer Service
Representative I This is an entry-level position and one (1) year
of continuous general clerical experience involving heavy public
contact is required. Customer Service Representative II Two (2)
years of continuous general clerical experience with heavy public
contact is required. Education/Training: A high school diploma or a
GED is required. License or Certificate: None required. Special
Requirements: Essential duties require the following physical
skills and work environment: With or without accommodation, ability
to lift up to 35 pounds. Other details
- Pay Type Hourly
- Min Hiring Rate $14.40
- Max Hiring Rate $17.30 Apply Now
- Water Office, 4595 S. 1ST, Abilene, Texas, United States of
Keywords: City of Abilene, Abilene , Customer Service Representative II - Water Utility, Sales , Abilene, Texas
Didn't find what you're looking for? Search again!