FRONT DESK AGENT
Company: Texas Western Hospitality Group
Location: Abilene
Posted on: May 28, 2023
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Job Description:
Job Details
Job Location
Home 2 Suites Abilene - Abilene, TX
Position Type
Part Time
Job Shift
Any
Books guest reservations and/or coordinates with reservation
center
Registers guests into the hotel in a prompt and courteous manner
using up-selling techniques to maximize room rates; prepares for
group check-ins, check-outs, and VIP arrivals. Greets, registers,
and assigns rooms to guests
Handles confidential information, including guest records, with a
high degree of integrity
Answers and routes call as appropriate; takes guest messages with
accuracy
Assists with sales and marketing efforts as directed by the General
Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Replenishes continental breakfast as needed and keeps the area
clean
Ensures common area/lobby is clean
Performs laundry functions as directed
Checks guests in and out of the hotel; processes customer payments
according to established policies and procedures.
Answers phone in a prompt, efficient, and friendly manner.
Promotes hotel services, facilities, and outlets and becomes
informed and knowledgeable of upcoming events/ functions in the
hotel and in the surrounding area.
Answers guests questions about the property and amenities and are
able to refer and direct guests to area attractions and outlets.
Arranges for the appropriate transportation of guests to and from
the hotel when necessary.
Uses creative reasoning to overcome guest objections and concerns
and to ensure 100% satisfaction.
Resolves minor guest complaints to the satisfaction of the
customer; informs supervisor of major problems, complaints,
disturbances or unhappy guests.
Respond quickly to guest requests or complaints in a friendly
manner and appropriate action is taken. Follows up to ensure guest
satisfaction.
Completes daily paperwork to include cashing out, documenting all
adjustments, miscellaneous postings paid-outs, charges and
check-outs.
Handles departmental accounting of monies, receipts, guest accounts
and other forms of credit; posts all charges; completes cashiers
report, prepares deposit and counts cashier bank.
Balances cash bag at open and closing of each shift.
Transmits and receives messages using equipment such as a computer,
telephone, email, fax, and switchboard.
Provides a professional image at all times through appearance and
dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Keywords: Texas Western Hospitality Group, Abilene , FRONT DESK AGENT, Sales , Abilene, Texas
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